Month: October 2014

Building an Epic Culture

My recent experience of the fantastic culture of the Ritz Carlton Millenia in Singapore led me to reflect on what benefits our own work with Gallup had delivered to Epic Pharmacy, and how it had impacted on our leadership and business cultures. It’s quite a while since we’ve done any work with Gallup; we did […]

Putting on the Ritz & raising the bar!

After a less than stellar end to our time in Berlin, it was a disillusioned and weary travelling party who arrived in Singapore for the last leg of our holiday. Our ten-year-old declared we should just go home and skip Singapore, and he never wanted to stay in a hotel again because they weren’t safe; which is […]

It’s always easy when you’re skiing downhill

Now before regular readers of this blog wonder: a. why my first activity after 3 months in a boot and crutches is to go skiing or b. whether any form of skiing is ever easy when you are as klutzy as I am; Rest assured, this is purely metaphorical skiing I’m referring to here. This […]